1 - How do I begin using Mobile application?

In order to use the mobile app, customer needs to have an existing HBZweb username, password & OTP subscription.

2 - What is OTP subscription?

OTP (Web One Time Password) is system generated password valid for 10 minutes from the time of generation sent to the registered GSM no and/or email address.

3 - How do I get OTP subscription for my account?

Account holders need to submit Customer requisition or HBZotp application form, signed by authorized signatory and filled with relevant details to their branch.

4 - Do I need a separate username and password for HBZ app?

Your existing HBZweb username and password utilized to access your account services via www.habibbank.com will be required for using the mobile application.

5 - I forgot my HBZweb username and/or password, what do I do?

Kindly contact your relationship manager or nearest branch, account holders need to provide an application with either a password unlock or password reset request.

6 - How will I be notified for the app upgrade?

The app will be upgraded on timely basis and will require your permission to upgrade through iOS or Play store, just like how other applications are updated.

7 - Why do I keep getting logged out frequently?

Please note for security reasons, the user will be logged out if idle for 5 minutes or more.

8 - I am unable to do fund transfers to new beneficiaries?

For security reasons, customers will be able to make payments only for the existing templates that have been done in the past via HBZweb.

9 - Who can I get in touch with, if I have issues accessing the mobile application?

Please get in touch with our customer service team / relationship manager or alternatively get in touch with your nearest branch.